Privacy Policy

1. Information We Collect

• Account Information: When you sign up, we collect your name, email address, and any information you provide about your business.
• Content Usage: To provide our services, we access the cloud folders (e.g., Google Drive, Dropbox) or files that you explicitly authorize. Our AI processes this content to generate, adapt, and distribute information to your potential clients through supported social media platforms. We only use your content to facilitate communication and marketing outreach as defined by your chosen plan.
• Payment Data: Payment processing is handled by Stripe/Revolut. We do not store your credit card or full billing information on our servers. The use of your personal information by these providers is governed by their respective Privacy Policies.
• Cookies: We use cookies to maintain your session, remember your preferences, and ensure the secure operation of our payment systems.

2. How We Use Your Information

• To provide, maintain, and improve our AI-driven automation services.
• To communicate with you regarding your account, subscriptions, and support requests.
• To ensure secure account access and prevent unauthorized login attempts.
• Legal Basis: We process your data to fulfill our contractual obligations to you and for our legitimate business interests in maintaining a secure service.

3. Data Retention and Deletion

We retain your personal data only as long as your account is active or as needed to provide you with Services. If you choose to delete your account, we will delete your personal data within 30 days, except for information we are legally required to retain (such as tax and accounting records). In accordance with Spanish tax regulations, billing and transaction data will be retained for a period of 6 years.

4. Data Sharing and Disclosure

• We do not sell your personal data to third parties.
• We may share information with trusted service providers (such as Stripe/Revolut, OpenAI for AI processing, or cloud hosting providers) solely to the extent necessary to provide our services.
• We may disclose information if required by law or to protect the rights and safety of our platform and users.

5. Data Security & International Transfers

We implement advanced security measures, including encryption and secure API protocols, to protect your data. Your information may be stored and processed in countries outside of your own, as well as outside of the European Economic Area (EEA), such as the United States, where our service providers (e.g., Stripe, Google, Revolut) are located.

For such transfers, we ensure a similar degree of protection is afforded to it by verifying at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Standard Contractual Clauses (SCCs): Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

By using the platform, you consent to this transfer. However, no method of transmission over the internet is 100% secure.

6. Third-Party Platforms

Our service interacts with social media platforms (Instagram, Facebook, TikTok, LinkedIn, etc.). We are not responsible for the privacy practices or terms of these third-party platforms. We encourage you to review their respective policies.

7. Your Rights (GDPR & Global)

Depending on your location, you have the right to:

• Access the data we hold about you.
• Correct or update your information.
• Request the deletion of your data ("Right to be forgotten").
• Withdraw your consent for cloud storage access at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

To exercise these rights, please contact us at support@neuralook.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Guardamar del Segura, 03140, Alicante, Spain. Merchant: Ekaterina Mansilla Alexeeva NIF: 61157290Z

• Email: support@neuralook.com